Technical Support

- Technical Support
Company: Industry: IT/Computers - Software Job Location: Beirut, Lebanon Career Level: Intermediate (Experienced non manager) Date Posted: 26-06-2022 Ref. Number: 152017 Citizenships Lebanon Residence Country Lebanon Years of Experience 5 - 16
Technical Support
Job Description and Requirements The Swan Pro is an IT consulting firm with 20 years of experience in software development and IT services. We also provide resource augmentation services. As part of a leading group that offers all insurance needs in one umbrella, The Swan Pro is specialized in the development of insurance management software.
Work conditions
: Flexible Shifts, Remotely, ability to work on weekends
Job Brief:
* The Software Support Analyst provides assistance, advice, and solutions for computer software problems (e.g., operating systems, application malfunctions), investigating problems, identifying their root causes, and suggesting solutions and/or pathways to them.
Responsibilities:
* Handle SQL administration for databases
* Handle software-related requests for assistance (problems)
* Troubleshoot software and identify root causes of software problems
* Analyze software related issues and propose solutions
* Fix software problems and test (verify) solutions prior to implementing them
* Obtain and log customer feedback for the purpose of process improvement
* Document software support activities thoroughly, accurately, and in a timely manner
* Make decisions quickly, sometimes with limited information
* Receive and manage customer calls and queries
* Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement
Requirements:
* Proven work experience in a similar role
* BS degree in Computer Science, Computer Engineer or relevant field
* English language proficiency is a must
* Good understanding of computer systems and software logic
* Ability to diagnose and troubleshoot technical issues
* Familiarity with remote desktop applications and help desk software
* Excellent problem-solving and communication skills
* Ability to provide step-by-step technical help, both written and verbal Company: Industry: IT/Computers - Software Job Location: Beirut, Lebanon Career Level: Intermediate (Experienced non manager) Date Posted: 26-06-2022 Ref. Number: 152017 Citizenships Lebanon Residence Country Lebanon Years of Experience 5 - 16