Gifco SAL

Gifco SAL

Industry

Information Technology

Address

Beirut

Company Size

N/A

Website

N/A

Phone

N/A

Sales Customer Service Coordinator

Job type: Full-Time

Salary: Undisclosed

Job Industry: Information Technology

Area: Beirut

Expiry date: 02/02/22

Key Responsibilities:


- Provide excellent service to our customers; demonstrate knowledge and build customer confidence 

- Maintain a positive and professional attitude at all times

- Assist the customers with any and all questions and concerns 

- Resolve the customers’ complaints and issues appropriately 

- Maintain good communication with all other departments 

- Assist the Customer Service Manager with day-to-day business and customer requirements

- Prepare any report required from the Customer Service Manager or management 

- At all times comply with company policies, procedures and instructions


Daily duties:


- Contact the existing customers via telephone calls and emails to get their inquiries or RFQ

- Check with the Pricing Department the rates upon receiving the inquiry or RFQ 

- Make accurate, rapid cost calculations, and provide customers with timely quotations including terms, warranties, delivery dates, insurance, etc. 

- Follow up with the customer until receiving the booking confirmation

- Get all the shipment details and invoicing details from the customer 

- Add all inquiries/RFQ to the inquiries list on a daily basis for follow-up, and report on the reason for lost inquiries.

- Send the booking instructions to the operations department 

- Follow up with the operations department on daily basis until receiving shipping and booking details Plus,

 Coordinate between the operations department and the customer for documentation if needed 

 make sure the invoice of Agent or Shipping line is available (all costs)

 make sure the selling invoice is issued on time and send the copy to the customer

 make sure the payments of freight and other charges are arranged to the agent and shipping line on time

 send the draft of docs to the customer for approval before issuing the originals docs

 make sure all original docs will be sent to client’s address 10 days before the shipment arrival date to destination for clearance process

- Send timely updates to the customer for the status of the shipment

- Keep on tracking the arrival of shipment to the destination and update the customer

- Contact the customers for payment collection and assist the credit department –if needed 

- Ensure the customers’ details and file documents are updated, and share any changes to the appropriate departments (Pricing dept., accounting dept., credit dept., operation dept....) 

- Maintain customer file documents and records by updating customer information 

- Prepare the shipments report and update it on a weekly basis 




Skills

Requirements and Skills:

Fluently bilingual (English and French) 

Proficiency in Microsoft office and customer service software

Excellent communication and interpersonal skills 

Good negotiation skills with customers 

Ability to multi-task, prioritize and manage time effectively

BA Degree

3-5 years equivalent experience in shipping and logistics.

This Position Has Expired